B2B Return & Refund Policy
Due to the wholesale, industrial nature of our business, all sales are considered final. We do not accept returns for products ordered in error or that are no longer needed. Returns are only accepted under the specific conditions outlined below.
1. Conditions for Return
A return may be authorized only under the following circumstances:
Manufacturing Defect: The product has a verifiable manufacturing flaw.
Shipping Error: You received a different product than what was confirmed on your Purchase Order.
Non-Conformity: The product does not meet the exact specifications agreed upon in the Purchase Order.
2. Return Process
Notification: You must notify I Rope Work in writing at sales@iropework.com within 14 days of receiving the shipment.
Required Information: Your notification must include the Purchase Order number, a detailed description of the issue, and clear photographic or video evidence.
Authorization: Do not ship products back without first receiving a Return Merchandise Authorization (RMA) number from our team. We are not responsible for items returned without an RMA.
3. Inspection and Resolution
Upon receipt of the authorized return, our quality team will inspect the product.
If the claim is validated, we will, at our discretion, offer one of the following resolutions:
Replacement: We will ship the correct, non-defective product at our expense.
Credit: We will issue a credit note to be applied to your future orders.
Refund: A refund may be processed to the original payment method.
If the claim is not validated, the customer will be responsible for all associated shipping costs.
4. Exclusions
Custom-fabricated products, products damaged by the customer during handling or installation, and items altered in any way are not eligible for return.